What if I want to return this item?
For the majority of our products — our Return Policy is very simple: No problem! You can return any stock item for a 100% refund or a size exchange (in new, unused condition) at any time within 30 days of purchase. You don’t even need a reason — but we ask that you put a note with your return to let us know what you want us to do. However, if you do have a reason, we find it helpful so that we can prevent any concerns going forward. Unlike many other softball companies, Rover does not charge a “restocking fee” or a return charge. You will only be responsible for shipping costs.
“Are there items that CANNOT be returned?”
Yes — customized, “Make my Size” or made-to-order items cannot be returned since they were created specifically to your request. This includes custom-created softball pants, inseams cut to your size, special order waists — under 32″ or above 44″, custom team jerseys, customized sidebraid pants, and other made-to-order softball gear.
GUARANTEE: If you receive ANY ITEM from Rover with a defect in the manufacturing or a quality problem — we will ALWAYS take it back to repair or replace it for you.
If you are concerned about whether an item can be exchanged or returned, most of our softball products will note that on the product page — or you can simply send Rover an email or telephone 817-562-5300.
Returns can be sent to:
Rover Plus Nine Softball, Attn: RETURNS, 5825 Park Vista Circle, Fort Worth TX 76244.
Do you have questions? Please contact us via email or telephone at 817-562-5300. Thanks!