SHIPPING AND RETURNS
Rover is firm about keeping your shipping charges low. Thus we use UPS Ground for standard shipping. UPS Ground shipping costs to the 48 continuous states are just $9.95 for the 1st item and only $1.00 for each additional item. So for example, if you were to order one of our most popular items, our Extra Long, Open Bottom, Relaxed Fit Softball Pants, and add on a Pro Leather Belt (as many do), you’re going to pay less than $11 to get it shipped. Sound too low? It is. In most cases, (especially with all the fuel surcharges) the actual shipping charges are more than this, but that’s OK – Rover picks up the extra amount.
Got an unusual shipping need? Simply email Orders@RoverPlusNine.com with your questions.
Please Note: Typically, orders are shipped via UPS Ground, 3 Day Select, 2 Day Air or Next Day Air. Because of Internet Security Issues, all orders must ship to the billing address on the credit card used to pay for your order.
OTHER QUESTIONS ABOUT ROVER’S LOW COST SHIPPING
When will my order ship? How will my order ship? How long will my order take?
What about Hawaii and Alaska? Does Rover offer Order Tracking? How does Rover ship to APO addresses?
Does Rover ship to Canada?
1) When will my order ship? (Back to Top)
Most in-stock pant orders get processed within a day or two. In many cases, if you order early enough in the day, your order will process and ship same day. We advise you to plan ahead for 1-2 days processing time, just to give the process some “wiggle room”. On all custom products, we provide specified turn around time on the product pages.However, during the busiest times of year that can be extended to 3-4 days. Custom Orders (adding a custom features such as a sidebraid or changing an inseam) usually adds 7-10 days…Thanks for your patience.
2) How will my order ship? (Back to Top)
Orders are shipped via UPS Ground, 3 Day Select, 2 Day Air or Next Day Air. Because of Internet Security and Credit Card Fraud Issues, your Shipping address must match the Billing address on the credit card used. If you would like to ship to a different address, please contact us to pay by check or money order. Allow an additional 10 days for bank clearance.
3) How long will it take? (Back to Top)
Below is the UPS Ground map showing the standard number of days from our Fort Worth, Texas facility. Remember to add 1-2 days for processing and packing when calculating your delivery.
(Note: If you need your orders in a hurry — we offer you the option to upgrade shipping. Appropriate fees will apply to select an upgraded shipping option)
4) What about Hawaii and Alaska? (Back to Top)
I know we Americans have a pitiful knowledge of geography — but we’re told both Hawaii and Alaska are pretty far away from Texas. (Who knew?) So, as you residents of our far-flung states are aware — additional handling and more expensive shipping costs are the norm.We use USPS Priority Mail for Hawaii and Alaska rather than UPS. This keeps the cost to a minimum. Rates start at $13.95 for the first item, and are an additional $3 for each item following. Should you have a question or need something urgently, please follow up your order with an email to Orders@RoverPlusNine.com; noting both your order number and your delivery timing.
5) Does Rover offer Order Tracking? (Back to Top)
Yes. When your order is shipped, we will send you an email notifying you of shipment. This email will also contain information on how to track your order.
6) How does Rover ship to APO addresses? (Back to Top)
APO addresses require additional handling and separate shipping methods from our standard shipping. These are shipped via USPS Priority Mail, with shipping/handling base cost starting at $14.95. Each additional item beyond the first, adds another $3.00 to the shipping/handling costs. Turnaround time on orders to APO addresses may extend beyond normal processing times. Should you need something urgently, please follow up your order with an email to Orders@RoverPlusNine.com noting both your order number and your delivery timing.
7) Does Rover ship softball gear to Canada? (Back to Top)
Yes. We typically ship via USPS Priority Mail. Rates start at $39.50 for the first item and are an additional $3 for each item following. Please note, Canadian customs and customs brokerage fees may be applied to your shipment. These costs CAN be considerable. Rover does not control these charges, and therefore cannot advise you what these fees may be. Please allow additional time for customs. Delays caused by customs are understandably, out of our control. These general principles apply to any shipments from any company.