What if I want to return this item?
For the majority of our products — our Return Policy is very simple: No problem! You can return any stock item for a 100% refund or a size exchange (in new, unused condition) at any time within 30 days of purchase. You don’t even need a reason — but we ask that you put a note with your return to let us know what you want us to do. However, if you do have a reason, we find it helpful so that we can prevent any concerns going forward. Unlike many other softball companies, Rover does not charge a “restocking fee” or a return charge. You will only be responsible for shipping costs.
“Are there items that CANNOT be returned?”
Yes — customized, “Make my Size” or made-to-order items cannot be returned since they were created specifically to your request. This includes custom-created softball pants, inseams cut to your size, special order waists — under 32″ or above 44″, custom team jerseys, customized sidebraid pants, and other made-to-order softball gear.
“GUARANTEE: If you receive ANY ITEM from Rover with a defect in the manufacturing or a quality problem — we will ALWAYS take it back to repair or replace it for you. “
If you are concerned about whether an item can be exchanged or returned, most of our softball products will note that on the product page — or you can simply send Rover an email or telephone 817.562.5300.
Returns can be sent to:
Rover Plus Nine Softball, Attn: RETURNS, 3701 North Beach Street, Fort Worth TX 76137.
Do you have questions? Please contact us via email or telephone at 817.562.5300. Thanks!